Refund Policy

    We hope that you will be happy with your purchase at Castle Home+Value. If you change your mind about your purchase, here is our return policy outlined below;
14 Days Refund
We offer an exchange or refund for a change of mind on items within 14 days of purchase. Change of mind returns will only be accepted where the items are in saleable conditions(i.e.the original tags and labels are still attached, the item is in its original packaging (if any), and the item is new or unused).
In this case, return postage will be paid by buyers.
60 Days Guarantee
We offer a free exchange for damaged, faulty, or electronic problems items within 60 days of purchase (i.e.the item is faulty or is not of acceptable quality, the product does not match the sample or our description, or the battery box is not working).
In this case, return postage will cover by us.
Please note that all returns, refunds or exchanges requests original receipt or other payment records that can approve you have shopped at Castle Home+Value. If you have any questions, feel free to contact us on 08 7481 7979 or email us at